Single dashboard for all channels
All-in-one view
Manage Messenger, WhatsApp, Instagram, Web, Email, and more in one place.
Threaded conversations
Keep context with threaded messages and quick customer profile access.
Search & filters
Find conversations fast with powerful filters and saved views.
Cross-platform message synchronization
Real-time updates
Keep messages synced across channels and devices instantly.
Read status
Mirror read/seen states and typing indicators where supported.
Attachment parity
Handle images, files, and rich media consistently across platforms.
Complete conversation history
Unified timeline
See every interaction in one timeline regardless of channel.
Customer notes
Add internal notes and bookmarks for future reference.
Exports & audit
Export transcripts and maintain audit logs for compliance.
Agent workload distribution
Fair assignment
Distribute conversations evenly or by skills and capacity.
Queue controls
Throttle intake and pause routing during surges.
Live metrics
Watch queue depth and handle time in real time.
Automatic conversation tagging
AI labels
Apply intent and topic labels automatically for every thread.
Rules engine
Create rules for keywords, channels, or customer attributes.
Analytics-ready
Use labels in reports to understand volume and outcomes.
Priority-based assignment & performance tracking
SLAs & priorities
Route based on urgency and business value.
Agent KPIs
Track response time, CSAT, and resolution rates per agent.
Coaching cues
Identify coaching opportunities from conversation outcomes.
Auto-routing based on query type
Intent routing
Send billing, technical, and sales queries to the right teams.
Channel policies
Respect channel-specific limits and preferred queues.
Fallbacks
Define safe fallbacks when detection is low-confidence.
Smart escalation workflows
Multi-step flows
Build escalations with conditions, approvals, and notifications.
Auto summaries
Provide concise summaries when handing off between teams.
Audit trails
Retain a full trail of escalations for compliance.